I would like to commend the entire Heritage Plumbing Team for their Superb Efforts. First of all, I'd like to thank Kelley for her excellent communication skills, diligent follow-up, and her overall professionalism through out the various service calls she coordinated with Heritage. A real pleasure working with Kelley. Also, I'd like to thank Tommy for his superior plumbing repair and installation knowledge and results. He installed multiple cut-off valves; and also removed an old water heater, and installed a Rheem state-of-the-art Power Vent System. He had to re-route, design and perfect the new connections, including both copper and PVC piping. In addition, Tommy was able to re-route and design new natural gas lines that ensured a "safe" outcome for the new water Heater. He was extremely professional, knowledgeable, always on-time, and it was a pleasure having him in our home. I also watched him effectively and positively "Mentor" and educate a future Plumber candidate. The entire Heritage Team is a "Winner"!! They performed two different service calls on two separate occasions, and both experiences were superb, from scheduling and administration to service and installation. Dependable, Reliable, Professional, Polite = Heritage Plumbing !! Jim C.,Jasper, GA